Robert L.
ROLEX DATEJUST
VERIFIED
Shipping & Tracking
Every timepiece goes through a complete validation process before it leaves us — mechanical inspection, movement testing, reinforced packaging, and dispatch through a logistics channel dedicated to high-value pieces. This individual care is what justifies our delivery timeframe: you receive a product handled piece by piece, never shipped in bulk.
Delivery timeframes (business days):
- United States: 8–15 days
- United Kingdom: 5–9 days
- European Union: 5–9 days
Full tracking. Within 24 hours of dispatch, your tracking number is sent to your email. Real-time updates are available on 17track.net or directly on our website. Every shipment is sent in discreet packaging with no external product identification.
Full insurance. Every shipment is fully insured against loss, theft and transport damage at no additional cost.
No surprise fees. Our logistics process is specifically designed to avoid customs charges. If any unexpected fee ever occurs, simply send the receipt to support@exclusiveman.shop and we cover 100% of the cost.
Authenticity & Documentation
Your timepiece is delivered in a premium presentation box crafted from high-quality wood, finished in green leather with a suede interior that protects the watch during transportation and storage.
Included with every order:
- User Manual
- Exclusive Man Warranty Card
- Internal Inspection Record
- Complete Bracelet Links
Individual inspection. Every watch is manually validated by our in-house watchmakers before dispatch. Movement accuracy, hand alignment, crystal integrity, crown function, finishing quality and bracelet adjustment are all inspected before shipping.
Direct support. After your purchase you'll receive our support email and direct WhatsApp contact. You always speak with a real specialist within 24 hours.
Warranty & Returns
1-Year Warranty. Covers manufacturing defects including movement malfunction, crystal defects, clasp failures and bracelet issues under normal use.
The warranty does not cover accidental damage, impacts, improper use, water exposure beyond the rated depth, or unauthorized repairs.
30-Day Returns. You may request a return within 30 days of delivery. The watch must be returned in its original condition with all packaging, documentation and bracelet links.
To begin a return or warranty claim simply email support@exclusiveman.shop with your order number.
Refunds are processed within 15 business days after the returned item is received and inspected.
If your watch arrives with a manufacturing defect, contact us immediately with photos. We cover return shipping and provide a replacement or refund within 24 hours after confirmation.
REAL CUSTOMERS
See it on the wrist
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Trustpilot
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Exceeded every expectation
Ordered last month. Packaging was meticulous, paperwork all in order, and the piece matches the listing exactly. Communication throughout was professional.
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Worth the consideration
Was hesitant about ordering at this price point, but the condition and documentation exceeded expectations. The reference matched the listing exactly. Highly recommend.
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Smooth start to finish
Purchased as a milestone gift. Box, papers, all in order. Bezel rotates with a clean click and the GMT hand tracks precisely. The team was patient with my questions before I committed to the order.
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Smooth transaction, will return
First piece from them. Smooth transaction, insured delivery, signed for at my office. The red-blue bezel reads way more vivid in person than online — and the Jubilee wears like silk.
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Better than the boutique
Honest comparison — got this side by side with a piece from an AD. Same finish, same fit, no detectable difference on the wrist. Saved me a serious sum.
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Frequently Asked Questions
How long does shipping take to my country?
United States: 8 to 15 business days. United Kingdom and European Union: 5 to 9 business days. Every order ships with full tracking and insurance. You receive the tracking link by email within 24 hours of dispatch.
Will I pay customs or import duties?
No. Our specialized shipping channel is structured specifically to avoid customs charges on delivery — that is why our delivery window is what it is. If any unexpected charge appears in transit, forward the receipt to our support team and we cover 100% of the cost.
Are the watches authentic?
Every piece is inspected and tested by our in-house watchmakers before dispatch. Each order includes our internal inspection record alongside the original documentation. We stand behind every watch with a full money-back guarantee if the piece does not match what was listed.
What if I'm not satisfied with my purchase?
You have 30 days from the date of delivery to request a return for any reason. The watch must come back in original condition with all packaging and documentation. Refunds are processed within 15 business days of receipt, back to the original payment method.
What if my watch arrives damaged or with a defect?
Contact us within 7 days of delivery with clear photos. Once the issue is confirmed, you choose between a full refund or a replacement unit. We cover return shipping for any confirmed defect and resolve the case within 24 hours of confirmation.
What's included with my order?
Presentation box, user manual, warranty card, internal inspection record, and the complete set of bracelet links. Everything ships in protective packaging — ready to gift or wear straight out of the box.
How do I size or adjust the bracelet?
Every watch ships with the full set of bracelet links. Any local watchmaker or jeweler can size the bracelet to your wrist in minutes for a small fee. If you prefer, we can also recommend a partner technician in your region — just reach out before sizing.
Is checkout secure?
All payments are processed through PCI-compliant encrypted gateways. Card details are never stored on our servers and every transaction is protected by the same security standards used by major banks.
How do I track my order?
Your tracking number is sent to your email within 24 hours of dispatch. You can follow your order in real time through 17TRACK or directly on our website.